The instruction for SN printed inside the charging case is ONLY one that works for my liberty. An awesome team of students from our education program made this wiki. I tried your method now and it didnt work either. If the SN is printed inside the charging case, please try this method: Step 1. Ensure that the Anker SoundCore speaker* is turned on and the battery fully charged. 4. $44.99. Reply, My Bluetooth transmitter is never found in my iPhone 8, Justin Vides - Turn off the Bluetooth. Once the earbuds start this or flash red, reconnect to your phone and enjoy your music. If the cable does not charge another device then the cable is broken and another cable should be substituted. You may refer to the attachment to find the serial number. If not, SoundCore will enter pairing mode. Price and availability . The speaker has not been paired or unpaired properly. Step 3. When turned on, SoundCore will automatically connect to the last connected device if available. There is a problem with the current Bluetooth connection. @ndalby, This suggested worked perfectly after trying all others! Leave it for a bit (it’ll blink white a lot). $99.99. The Soundcore Life Note True Wireless Earbuds by Anker is just what you need to listen to your favorite tunes. Step 5. Whether you are at the gym or on a trip, these earbuds are a must-have! Delete “SoundCore Liberty Air” from your device’s Bluetooth list, and turn off the Bluetooth on your device; Step 2. Try this. The speaker’s charging cables are loose, charging port is broken, or the battery is broken. The only way I can ever switch which device the soundcore is connected with is to either do a “fresh pair” (1st time Pair) or to go into bluetooth settings on that device and tell it to “forget” the soundcore 2 , then re-do a fresh pairing to the speaker. Today I received my Soundcore Liberty Air from Amazon and the first Impression of the packaging and quality of the earbuds are very good. I tried the method in the Manual that was included which was similar to yours. The speaker is out of range, or has faulty Bluetooth. If you are looking for an expensive sounding pair of headphones for a small price look no further. After your phone has connected to Liberty Air, delete it from the list of paired devices. Open the Soundcore App and connect with Liberty Air 2. delete the Bluetooth profile from your phone. It may take around 3-4 weeks. Enter pairing mode when earbuds are switched on. Diamond-Inspired Sound 4 Microphones with cVc 8.0 Uplink Noise Cancellation . A steady blue light indicates your device is paired to the speaker. We will send you the upgraded version of the item working with your iPhone once it’s available. Try turning off Bluetooth on all devices that you do not want to connect then attempt connecting to desired device. Give this a try: delete the Bluetooth profile from your phone. Terms — judyinln - If all the jackets are too large, Soundcore Liberty Neo can be used without jackets. Still only the right bud playing. $99.99. Beware this is incredibly hard to do. If the SN is on the white sticker on the USB charging cable, please try this method: Remove the right earbud from the charging case. 1. You will see a red light. You can replace this using this guide. Anker has been putting in work in the true wireless market, and the Soundcore Sprint X2 are the next pair of earbuds it’s hoping you’ll consider. While the Liberty Air 2 and the Soundcore Liberty Pro were aimed more for everyday use there is no mistaking what the Soundcore Spirit X2 is … To avoid this turn off Bluetooth devices that are not being used and test your sound quality again. Water-Resistant Casing: Life Note’s IPX5-rated protection defends your earbuds against liquid damage. If no other solutions for improving sound have worked, the speakers might be faulty. You can replace this using this guide. Tap and hold the multifunction touchpad of the earbud (currently in the charging case)for 7 seconds until the LED indicator flashed 3 times. Comfortable Fit: Select from a range of EarTips in multiple sizes to find the perfect fit for your ears. Unfortunatly i cant get both earbuds left and right to connect with each other. The speaker is out of range, or has a broken speaker/speaker wires. Press and hold the button on both earbuds for 3 seconds. Your Bluetooth device may be out of range for connection. Weighing in at just 9.3 ounces, the SoundCore Life Q20 features an adjustable padded headband with foldable earcups that swivel up to 90 degrees, handy for stashing the headset into a backpack or a purse. iPhone is 5” away from speaker. One-Step Pairing: Life Note wireless earphones use our PUSH AND GO technology to automatically connect with the last paired device. Place one earbud in the charging case and make sure it’s charging (The LED indicator will be solid white). If the microphone does not work even though there is a Bluetooth connection, it means that your microphone or microphone wires are broken. Ensure that the SoundCore Spirit headphones* is turned on and the battery fully charged. Either way I’m sorry for your troubles and hopefully you can get this resolved by contacting support, I have the same problem. Reset the earbuds if you can only hear sound on one side: 1. But mine doesn’t show any lights at all. 4.8 out of 5 stars 29 ratings | 3 answered questions Remove both earbuds from the charging case and place them near each other. Hope this helps. The headphone is now ready for pairing and can be connected with other Bluetooth enabled devices. Reset. Forget the pairing record on your device and turn off the Bluetooth on your device; Place the earbuds into the charging case and make sure they are being charged. Bluetooth connection uses waves. To solve this remove any obstacles between the speaker and your device, move as close as possible, and try to connect. Ensure that the Anker SoundBuds headphone* is turned on and the battery fully charged. Make sure Anker Soundcore is turned on and in range”. Please do not post spam links or links to external sites that can be deemed unsafe Powered by Discourse, best viewed with JavaScript enabled, Anker Soundcore Liberty Air left earbud not connecting. Place the earbuds into the charging case and make sure they are being charged. September 12 5. Do not separate the mobile device for more than 3 feet while pairing. The speaker’s power button does not function properly. The Anker Soundcore Spirit Dot 2 earbuds are surprisingly easy to use. *Please note that the new iPhone does not pair with these earbuds due to the software compatibility of the new iPhone and iOS version. Once in pairing mode, try reconnecting to the speaker. If there are many Bluetooth devices all being used at once it can cloud the connection between your device and the speaker. 2. First turn off Bluetooth on the device you want to connect to. Hi Guys, Our technical team has known this issue and are working on the improvement. July 29 After your phone has connected to Liberty Air, delete it from the list of paired devices. Turn to lock. Do not separate the two devices for more than 3 feet while pairing. Is it broken or can this be fixed? I tried the method in the Manual that was included which was similar to yours. THIS IS FOR THE LIBERTY AIR MODEL #soundcore A3902 May 7 Take a look at this page to troubleshoot problems with your speaker. What should I do if the earbuds don't pair with my device? I see inside the speaker screen the “on” blue light. Turn on Bluetooth on your device and search for “SoundCore Liberty Air” to connect. Turn on Bluetooth on your device and search for “SoundCore Liberty Air” to connect. Nigel - At first, I took out the right bud and got it connected to my phone, then unpaired it and tap four times right bud on its multitouch side until top light became red, I then put it in the charging case and took out the left earbud and tapped it 4 times till it became red as well and in the meanwhile the right was still in the charging case. The LED indicators will flash red 3 times and then turn white. Step 4. Try to lower the sound level to 85% on the Bluetooth device. Take both out of the case at the same time, you will see the lights on top flashing white or blinkin in a breathing way. Anker Soundcore Liberty 2 Wireless Earbuds, Diamond-Inspired Drivers, 32H Playtime, HearID Personalized Sound, Bluetooth 5.0, Bluetooth Headphones, 4 Mics with Uplink Noise Cancellation 4.3 out of 5 stars 1,679. If the red light on the side of the device is turning on, but the device has little to no battery life, you have a faulty battery. When i try to set the earbuds up, the right one blinks fast ready to connect with the phone, and the left earbud keeps slowly blinking “breathing”. Then press the Bluetooth button on the speaker down for 2-3 seconds to enter pairing mode. 2. After i reset the earbuds and connect them to my phone, the left bud LED continues to “breathe” in white and doesnt play music. Place the earbuds into the charging case and make sure they are being charged. Place the earbuds in the charging case before you start charging. Go to the Apple App Store or Google Play to download the Soundcore App. Then press the Bluetooth button on the speaker down for 2-3 seconds to enter pairing mode. If your device is out of range of your speaker, they will not be able to maintain a Bluetooth connection. Pair your device with Liberty Air 2. After say a good 5-10 seconds, pair it again to bluetooth. This clears the paring information. And the case works because the right earbud charges. both are working now and then I unpaired and connect it to my phone and it still working. What can I do to stop it bleeping and then on third bleep shuts down speaker ??? Special offers and product promotions. This video shows how to fix and reset your SoundCore Liberty Air in case the left earbud is not working. You need to disable bluetooth, and do not pair them to your phone until they connect to eachother. Reply. Not getting sound from Anker speaker. A flashing blue light indicates the speaker is in pairing mode. Put both earbuds into the case…wait a few seconds then proceed to step 3. Step 2. Reply, What do I do if one side of me earpods are louder then the other making it to where the volume is more on the quieter side doesnt work, Christopher Chapman - Music is only coming out of the right earbud. Worked for me! A steady blue light indicates your device is paired to the speaker. The speaker could have a broken microphone or broken microphone wire. 2. 3. Ensure all charging cables work properly. Upgraded, Anker Soundcore Liberty Neo True Wireless Earbuds, Pumping Bass, IPX7 Waterproof, Secure Fit, Bluetooth 5 Headphones, Stereo Calls, Noise Isolation, One Step Pairing, Sports, Work Out(Gray) 4.8 out of 5 stars 34. Remove SoundCore from your device’s Bluetooth history, ensure it’s less than 3 feet away then try pairing again. After i reset the earbuds and connect them to my phone, the left bud LED continues to “breathe” in white and doesnt play music. If the device’s Bluetooth connection chip is broken, it stops the device from pairing at all and prevents any Bluetooth interaction. Delete the “Soundcore Liberty Air” in device’s bluetooth list, and turn off the bluetooth on your device. First, you have to press and hold the 'Power' button for 1 second to turn on the speaker. Reset the earbuds if the earbuds cannot connect with each other properly or cannot connect with your device properly. Take them out and put them next to each other (like literally side by side). Use the same cable on another device to see if the cable is bad. Connection isnt happening and after about 3-5 minutes are over they automatically turn off due to lack of use. First turn off Bluetooth on the device you want to connect to. Try pressing and holding all buttons on the SoundCore simultaneously, for about 30 seconds, then press and hold the power button until it turns on. Having problems with your ANKER SoundCore? Featuring a BassUp technology that enhances your audio's bass frequencies and adds a powerful sonic punch. This happened to me as well. LEARN MORE Manual says its in connection mode. A flashing blue light indicates the speaker is in pairing mode. To avoid using a Bluetooth connection, you can use an auxiliary cord to physically connect the speaker to your device. If the cable charges the other device then the problem is with the speaker’s charging port. The Anker Soundcore Life Q20 bluetooth headphones are not what I had expected from a $60 pair of headphones. I then borrowed my friend’s phone and connect my Anker with his Bluetooth. Do not separate the two devices for more than 3 feet while pairing. You can send support@anker.com a message and see if they can help you. 2. Turn off the connected device’s Bluetooth to disconnect the device from the speaker. USA: 1-800-988-7973 Mon-Fri 9AM-5PM (PT) International Markets Well my left earbud isn’t working either. Move closer to the device to improve sound quality. 1) Ensure your device's Bluetooth setting is enabled and your device is within 1 m (3 ft). Accessibility, Press and Hold All Buttons at the Same Time, Problems Switching Between Paired Devices, Connected Device Not Able to Control Volume. If you wish to restore the Bluetooth ability of your speaker, you must desolder the Bluetooth chip and replace it. Never. Remove the left earbud and tap the side 4 times, then out it back into the case. I resetted the earbuds a few times already and still the same problem. I tried your method now and it didnt work either. Reply, © 2020 iFixit — Licensed under Creative Commons — Privacy — If your isnt showing any light, then put it in the case and charge it. Once in pairing mode, try reconnecting to the speaker. What the Anker Soundcore Life Q20 ANC offers is a solid pair of headphones for those looking for just the basics and good-enough sound and noise cancellation. Insert the earbuds into the inner canal of your ears. This is the message I see when attempting to connect to Anker Soundcore sound—-“Connection unsuccessful. Put the earbud back into the charging case. You can fix this by following this guide. After struggling for about an hour, I tried the reset procedure but instead of resetting the left earbud first Ike in the video I reset the right earbud first, followed by the left. Charging Charge the charging case before using the earbuds for the first time. When you remove them from the case for the first time they automatically enter pairing mode, which takes some of the guesswork out of the initial setup process. Controls. Having connection problems? Remove the left earbud and tap the side 4 times, then out it back into the case. You will see a white light rapidly flashing on the right earbud. The LED indicators will flash red 3 times and then turn white. 2. SoundLine AUX cable sold separately. This may also happen if the volume level is too low. Next. Step 2 Press the Play button and hold it for approx 3 seconds. When you say you have tried resetting these what method did you use? Put both earbuds into the case…wait a few seconds then proceed to step 3 Take out the right earbud and tap the side 4 times, then out back into the case. The Anker Soundcore Life Q20 ANC is available worldwide now for $60 / £52 (about AU$94) making it a very affordable pair of active noise cancelling headphones. Click on the Custom Command button in the lower right corner to enter the Custom Command page. at first, don’t panic guys, there is nothing wrong with the hardware so be patient and keep on trying various methods mentioned. Make sure they light up, if not move it around until it does. It doesn’t show any lights when i charge it. Try this. You can replace this using this guide. If the red light on the side of the device is not turning on even when plugged in, then you have a faulty charging port. Broken speakers prevent sound from being produced or produce distorted sound. Take out the right earbud and tap the side 4 times, then out back into the case. yalla!! The headphone is automatically set to the pairing mode and the blue LED flashes rapidly. If the device is out of range the sound quality will be poor. I then put the left earbud in the charging case and close the lid and took them out both and let them connect to each other by placing them literally like in 69 shape until the right one started blinking and left one slowly blinking. The sound, the weight, the build quality, and the style are all something to appreciate from this pair of headphones. Bluetooth is on. 1. For help replacing the Bluetooth chip, follow this guide. 3. Put the other earbud in the charging case and repeat Step 3. Did you manage to get the left one to work eventually? Step 6. I tried every possible solution in this thread, none of them worked. After the pairing information is cleared, take both earbuds out of the charging case and place them next to each other. High volume levels can cause distortion to sound on speakers. Turn on the device to be connected and re-pair the device to the speaker. Still only the right bud playing. Thanks for posting. The memory foam earcups fit comfortably around my big ears, and the headband never made the top of my head start to ache; indeed, I wore the headphones for several hours straight during a coast-to-coast flight without any pai… Take them both out and tap four times each side - it should blink red on each side. Put the earbud back into the charging case. Through the Audioqueues when turning the left earbuds on or off i know that the left earbud is not completly broken. Quickly tap the touchpad on the right earbud 4 times. Turn on the Bluetooth on your device and find “Soundcore Liberty Air” to pair them. If the SN is on the white sticker on the USB charging cable, please try this method: Remove the right earbud from the charging case. 4. Remove any obstacles between the speaker and your device, and move your device as close as you can to your ANKER SoundCore and try to pair again. Alternatively I know a few people who had issues and just exchanged then for another pair and haven’t had any issues since doing so. If there is no red light, tap 4 times again. Press and hold the button on both earbuds for 3 seconds. So, I did per as the instruction manual but that didn’t really work at first. (If pairing is successful the LED indicator on the left earbud will start flashing slowly and the LED indicator on the right earbud will flash rapidly.). I’m still trying to fix mine. Connect via AUX. If the reset was successful, a white light will flash quickly on the right earbud while the light on the left earbud will flash slowly(breathing-like). Rapidly flashing white Pairing mode Slow flashing white Connected to a device. Is there a solution to this? I followed the steps 3 times and it didn’t work until took both buds out of the charger and placed them BESIDE each other when I paired them with phone and then it worked perfectly. Remove the left earbud and quickly tap it 4 times. The Anker Soundcore Life Q20 ANC is available worldwide now for $60 / £52 (about AU$94) making it a very affordable pair of active noise cancelling headphones. July 24 You will see a red light. The speaker’s volume could be too high, device is out of range, or there is wave interference. Model A3102. thanks very much! Upgraded, Anker Soundcore Liberty Neo True Wireless Earbuds, Pumping Bass, IPX7 Waterproof, Secure Fit, Bluetooth 5 Headphones, Stereo Calls, Noise Isolation, One Step Pairing, Sports, Work Out(Gray) Visit the Soundcore Store. Anker SoundCore 2 User Manual In this user guide, I would like to help those ones who have just bought their new speaker and do not know how to pair and connect their Anker SoundCore 2 speaker to a Bluetooth device and do not know how to use it. But it doesnt connect to the right earbud. Turn on the speaker using the power button on the top. Since they have 2 versions for this headphone, could you please check if the serial number is printed inside the charging case or attached via a sticker on the USB charging cable? Mine worked the way, I will tell how. Bluetooth speakers are meant to be close range.