Developed market share through Business to Business Communications for the Verizon Corporation, Negotiated numerous maintenance contracts with vendors and suppliers. Developed telecommunication protocols and user policies that were adopted and still in use today. Developed and managed the telecommunications annual budget, and managed the telecommunications call accounting billing system. Managed multiple PBX locations remotely from Burlington. Conducted contract negotiations for network services, service levels and pricing. Placed disconnect orders with vendors on the phone, internet, and ISDN lines after the events were complete. Configured PDA devices including Blackberries and Windows CE devices. But also during the development phase, while the technical department thinks about the implementation of features, and it’s your task to guide the process without losing sight of the core product characteristics. Trained at Nortel on the installation /maintenance of all model 81 Nortel PBX's. Managed all Marlink Satellite Cell Phones. Developed policies and procedures for multiple scenarios to include documentation on configurations and step-by-step instructions for issues and setups. Skills and qualifications – the two most dreaded words where telecom project manager resume writing is concerned. Assisted team with the design, development and implementation of a $5.5 million dollar infrastructure upgrade. Established a process to track and resolve Cisco VOIP security vulnerabilities from NextGen. Juli 2018. Time Management Skills. Be a team player Product management is teamwork: nobody can bring a product to market all by themselves. Managed, developed, and supported global network and telecommunications solutions. We ranked the top skills based on the percentage of Telecommunications Project Manager resumes they appeared on. To do your job efficiently and successfully, there are six important skills every telecom product manager should have or acquire. A customer service manager should have limited time frame to spend with a customer. These Telecommunications skills are always in high demand: Computer networks: LAN, MAN, WAN. Collaborated with business partners to expand company's footprint. A smart product manager knows the focus for every product. Led effort to migrate 56 disparate phone systems over to a central Aspect system. Managed telecom division that programmed and installed both Analog/ Digital and VoIP phone systems. Implemented Vectors, VDNs and Skills for Avaya Contact Centers and their accompanying reports. Managed telecom accounts, consolidated cellular accounts resulting in a cost savings of 40%. Trained on Tariff Regulations and Virtual Private Networks. Evaluated and tested deployed voice network platforms, including PBX, local and long distance vendors, and brokerage systems. Reviewed, validated and corrected all Telco related expenditures. In my case, there is a world of difference between product management for base stations or DECT handsets. Controlled an annual budget of over $1 million in accordance with Federal, DoD & State regulations. 1,775 Telecom Manager jobs available on Indeed.com. Handsets, on the other hand, are more stable in terms of features. Assisted end-users with any issues with their new cell phones and software. Die nächsten Investor Relations Termine im Überblick. Don’t stand still! Trained all employees on their new telephone system, voicemail, and GUI Visual Messenger. Since base stations are IP based, they contain more software. Managed the day to day operations for the Telecommunications and Facilities divisions ING's Denver office. Maintained all transport equipment fiber, microwave and Telco. Developed a business plan for a triple - play product offerings based on high speed internet over fiber. Developed/conducted all IVR application testing for implementation (Alpha/Beta testing). Developed/trained/coached engineers and support personnel on dial-up and VPN products. Transmitted Blackberry IT policy to users handhelds based on company's IT security and Service books via email. How? Managed and Setup Company virus protection plan using Norton Antivirus Corp. 7.5 on all Servers, Workstations and Mail Server. Managed all Call Center activities and voice services. Used Microcall CDR Software and PBX system COR restrictions to safe guard the telecommunications network. Online-Manager der Telekom 2.2 kostenlos in deutscher Version downloaden! Die Telekom bietet für Ihre Kunden einen "Online Manager" an, der aber für andere User nicht viele Funktionen bietet. Provided quality helpdesk support, both hardware and software to over 100 clients. Programmed all MAC s, auto attendants, managed backups etc. Apply to Project Manager, IT Project Manager, Senior Network Manager and more! Sign Up . Worked with all telecommunications vendors to resolve customer issues/disputes within the SLA. Managed the installation and training of ALL bank employees on new AUDIX voicemail system. Led 5 person team in operations, support, maintenance, and development of telecommunications infrastructure for Sears Credit call centers. In the meantime, he also guarantees that the focus of the product is not lost in the waves of agility. Agile development allows you to learn from stakeholders, reprioritize requirements and react more quickly. Managed all GE Supply telecommunications projects for over 150 sites to include vendor and analyst staff. Reviewed invoices and Customer Service Records for proper identification and billing accuracy using Verizon Enterprise Center. Recommended network redesign including fewer circuits for Internet access and lower rate per Meg for Committed Information Rates (CIR). Simply because it is not easy to analyze yourself and determine how good you are. By keeping the customer in mind and giving him the best possible solution, for the best price. Get a master's degree in engineering or management to make yourself even more appealing to prospective telecom employers. Installed and tested hardware to make sure it was working and identified system hardware problems. Renegotiated and managed service and licensing contracts with 40+ vendors to realize cost savings of $300K/year over 3 year period. Network devices: routers, switches, gateways. Consolidated and coordinated vendor services, producing dramatic cost savings. Interpersonal intelligence. In both your cover letter and your resume, allude to the effectiveness of your leadership style, mentioning the number and / or types of personnel you have supervised. Assisted in the design telecommunication networks. Linkedin. Gleich­zeitig sollen neue Anfor­de­rungen durch die Digi­ta­li­sie­rung ergänzt werden. Administered PBXs in U.S. offices while supporting and monitoring wide range of PBX systems throughout ten offices worldwide. Professional Summary Professional telecom project manager with over three years of experience. For instance, a customer might have a general idea of what she wants in a cell phone, but she might not know what phones are on the market that suit her needs. Option 81 PBX System. Product managers are often called the ‘product CEO’ of an organization. For example, 8.3% of Telecom Manager resumes contained Avaya as a skill. Designed, configured and deployed high-capacity optical networking solutions (SONET/DWDM/OC-48/OC-3/DS-3/T1) in Atlanta metro area. Served as liaison between Verizon and NIH telecommunication field technicians. Managed American Airlines voice services at Miami International Airport totaling 4000 circuits and phones with an overall budget of $1.25M. Supported 100-person call center using Avaya Site Administrator. Reduced capital equipment cost of Lucent hardware by ~20%, through line item review of all Lucent proposals. Developed Disaster Recovery Plan, and SLA agreements with AT&T and Sprint. Developed processes and procedures for help desk SLA s and vulnerability remediation SLA. So erprobt der Bonner Konzern ab Februar mit ausgewählten Unternehmensbereichen ein strategisches Skill Management. Trained and supervised Telecom Analysts to scrutinize billing to consistently achieve cost savings. Enhanced designed and configured WEB and Big IP F 5000 email application load sharing and disaster recovery. For example, 28.8% of Telecommunications Project Manager resumes contained Project Management as a skill. Coordinated all cable-management deployments and trouble-shooting throughout the enterprise. Crossed trained many individuals on CMS features and reports that are necessary to be profitable in a teleservices environment. Led local efforts to network all of the company's call center PBX systems to drive operational efficiency. They identify the requirements and determine the cost of equipment, devices, and services. Coordinated, planned and installed E911 Servers each encompassing 250 to 550 clients. Managed all Router, Firewall and T-1 interfaces of Company. Provided Lease Line (E1 or 2Mb) - ISDN, DSL. Recruited / hired new security team tasked with implementing appropriate tools and monitoring the network. Involved in Service Level(SLA) performance reviews with vendors. Below we've compiled a list of the most important skills for a Telecom Manager. Migrated analog trunk circuits to digital T-1/ISDN circuits saved $20,000 annually. Performed infrastructure moves, adds and changes of agents, stations, VDNs, hunt groups, trunk groups, etc. Provisioned new cell phones to work with Good Server software. Provided software and hardware escalation for all desktop support technicians. Evaluated RFP technical responses, selected vendors, developed budgetary cost estimates to build a VOIP network. Introduced wireless voice-data (cell/PDA) technology for mobile worker solutions including Blackberry and Treo edge server technology. So können Sie mit dem "Online … Coordinated 2 campus, 50 seat IP Nortel Contact Center 6 call center. Reduced annual telecommunication expense 12% through deft contract negotiations with voice carriers. Managed team of engineers to bring stability to the Telecom/Network infrastructure. IT support. Installed Desktop Software, Wireless activation and configured the Blackberry Desktop Manager. 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Championed new technologies and processes while helping reduce the overall cost of Telecommunications. 7363. Directed project managers in the execution of IT project delivery including all corporate and field facilities. Top Telecommunications Project Manager Skills. Tracked Mitel 3300 call center queues and agents using Prairiefyre Software. Implemented Cisco VoIP Phone Systems in 8 locations. Unternehmen müssen sich und ihre Beschäftigten auf diese Veränderungen vorbereiten. Maintained AUDIX voice messaging system for non-secure voice stations. Managers assess and obtain new services and products from vendors. Some telecom employers are willing to hire project managers … Hard Skills vs. Soft Skills . Participated in the successful modernization project of four INS Service Center sites, from Token Ring to Switch Ethernet. Consulted with business, information technology, and security team leaders to determine telecommunication requirements. Don’t be deterred by ‘impossible’ innovative ideas. Include the Skills section after experience. Resumes in this field highlight such duties as installing Avaya CM 6.3, AES, Session and System Manager while migrating to a toll free service with the new carrier; and assisting in the design of a new MPLS system to provide a fault tolerant WAN network for 20+ sites. Translated user requirements into functioning technical specifications for circuits, inside plant and outside plant physical connections. Developed annual budgets and proposed rate structures for recovering telecommunications capital, operating and overhead expenses. That’s how you sell a complete business solution. IT project Management and development. More... - Senior Proposal Manager, Internet of Things (IoT) TELUS 4.0. Helped improved Ethernet services cost structure with innovative solutions. Managed and supported all company cell phones and Blackberry device deployments and break/fix repair events with our key vendors and employees.